Frequently asked Questions
General Questions
We have a photographer. Why use Addmoments?
Professional photographers capture stunning shots on the scene from one point, but Addmoments shows your event through guests’ eyes. They capture candid moments your photographer might miss like backstage, etc.
Even one small moment can get viral in modern world and these are the random moments captured by guests.
Plus, photographers can upload their photos too, creating one comprehensive collection.
What makes Addmoments better than cloud folders?
Every extra step is one more person who won’t share their photos.
With a regular cloud folder, guests need to sign in, find the right folder, and figure out the interface.
With Addmoments, they simply scan a QR code and upload their photos in seconds.
Fewer steps mean more memories in your album.
What browser should I use to open my gallery/magic link?
We recommend guests use Chrome, Safari, Edge, Firefox or any preferred mainstream browser and ensure they have the best viewing experience.
How is whole process?
How It Works
- Choose Your Package
Select the package that best suits your event. If you have a promo code, you can apply it during checkout. Please note that promo codes are valid only for the Premium Package. - Enhance Your Package
Make your event even more special by adding:
- QR Cards
- Welcome Board
- Easel
If you order a QR Card or Welcome Board, please send us your personal QR code to our telegram (Addmoments), as we do not have access to your event page.
Short on time? We also offer professionally designed QR card templates. Simply add your QR code to the design you love.
- Access Your Personal Event Page
After your purchase, you’ll receive an email with a secure sign-in link to access your personal event page. - Personalize Your Event
Inside your event dashboard, you can:
- Set your event date and title.
Default event date is 1 week from your purchase. Please update it to your actual event date after checkout. You can edit the date anytime before your event starts. After the event begins, it can no longer be changed. - Upload a cover photo.
- Write a welcome message for your guests. This will appear when they scan your QR code or open your private event link.
- Customize the appearance of your event page.
- Invite collaborators to help manage your event.
- Adjust your event settings and privacy preferences.
- Share Your Event
Display your QR code and private event link with your guests.
You can:
- Share your private link digitally.
- Place QR Cards on guest tables.
- Display a Welcome Board with your QR code at the venue entrance.
- Let Your Guests Capture Every Moment
Guests simply scan the QR code or open your private link to instantly upload:
- Photos
- Videos
- Audio recordings
- Written messages
No app download is required.
- Relive the Celebration
Watch your digital gallery fill up with unforgettable moments from your guests while you wait for the professional photos.
Every upload appears instantly, allowing you to enjoy the memories as they happen.
Private. Secure. Unforgettable.
For Event Hosts
How long does my gallery stay active?
Your event photo gallery remains active from 30 days to 6 months based on your plan.
How long is the upload window active for guests?
You can activate your link anytime you want and upload window will be active for 2 weeks.
Who can view submitted content?
Only you. You can securely view all uploaded photos, videos, and voice messages from your private admin panel.
Can guests download from the gallery?
No. Guests can only upload photos and album is private for hosts.
How do I access photos after my event?
Download everything with one click in original quality, as individual files or a complete zip archive.
For Guests
Do guests need to download any app?
No apps required. Guests simply scan your QR code and upload photos directly through their browser.
Do guests have to register to upload photos or videos?
No. Your guests can send content by simply scanning the QR code or clicking on your unique link, without requiring any membership.
Billing & Privacy
Is my photo gallery private and secure?
Completely private. Only you and authorized guests can access your event photo gallery. We never access your content without permission.
How does Addmoments handle privacy?
We use end-to-end encryption and strict data protection policies designed for personal celebrations and events.
Do you sell or use my photos for company purposes?
No. We believe it’s our moral obligation to honor and protect the memories that have been collected to all private galleries. We don’t have access to galleries.
We do not, and will not sell your photos for our own benefit.
What is your privacy policy? / Are all my photos + videos safe?
We take privacy, cyber security, and data protection very seriously at Addmoments.
With regards to privacy, data, and ownership, as per the terms below, the guest and host own the IP for all content uploaded.
We never use your private content for our own purposes without contacting the owner of the image(and the event host) for expressed permission. We aren’t in the business of selling customer data or content. Our business is built on providing a platform for people to collect memories from their most important events.
Is my data safe?
Yes. Addmoments protects user privacy and data security at the highest level. All photos, videos, voice messages, and memos are stored on secure servers. Only those authorized by you can access the content.
You can check your privacy settings and change your sharing preferences at any time from your profile.
For more information, please refer to our Guest Terms and Conditions.
